Shipping policy
Last updated: September 13, 2026
At eraybike, we aim to provide a reliable and convenient shipping experience. Please review the information below regarding order processing, shipping, delivery times, and potential delays.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
2. Shipping Destinations
We ship orders to eligible destinations displayed and available during checkout.
Please ensure that your shipping address is complete and accurate before submitting your order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
3. Shipping Times
Our standard shipping time is 4–8 business days after your order has been processed and shipped.
Delivery times may vary depending on your destination, shipping carrier, weather conditions, customs procedures, and other circumstances beyond our control.
Please note that the 4–8 business day timeframe is an estimated delivery period and is not guaranteed.
4. Shipping Costs
Shipping costs, if applicable, are calculated and displayed during checkout before you complete your purchase.
Any applicable shipping charges will be clearly shown before payment is submitted.
5. Tracking Information
When tracking is available, tracking details will be provided after your order has been shipped.
Tracking information may take some time to become active after the package has been handed over to the carrier.
6. Shipping Delays
Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:
- Severe weather conditions
- Carrier delays
- High shipping volumes
- Customs processing
- Public holidays
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
We appreciate your patience in such situations.
7. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at hovebike@gmail.com as soon as possible.
For damaged packages, please provide your order number and clear photographs of the package and the product so that we can investigate the issue and determine the appropriate solution.
8. Incorrect Delivery Information
Customers are responsible for providing a correct and complete shipping address.
If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if the order needs to be reshipped.
9. Customs and Import Fees
For international orders, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may apply.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs procedures may also result in additional delivery delays.
10. Delivery Issues
If your order has not arrived within the estimated 4–8 business day delivery period, please contact us so we can assist you in checking the shipment status.
Please include your order number when contacting us.
11. Contact Us
If you have any questions about our Shipping Policy or your order, please contact us:
eraybike
Email: hovebike@gmail.com
Phone: +1 773 685 6667
Address: 5415 W School St, Chicago, Illinois 60641, United States
Website: eraybike.shop