Refund policy
Last updated: September 13, 2026
At eraybike, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order. Refund requests are subject to the conditions outlined below.
1. 15-Day Refund Policy
You may request a refund within 15 days of receiving your order, provided that the product meets our return requirements.
To qualify for a refund, the product must:
- Be unused and in its original condition.
- Not have been damaged, modified, or improperly used.
- Be returned with its original packaging, accessories, manuals, and other included items.
- Be in a condition suitable for resale.
To request a refund, please contact us at hovebike@gmail.com with your order number and the reason for your request.
2. 30-Day Returns
We accept product returns within 30 days of the date you received your order.
Returned products must be unused, undamaged, and in their original condition with all included accessories and packaging.
Please contact us before sending any product back to receive return instructions.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible at hovebike@gmail.com.
Please provide your order number and clear photos or videos showing the issue. After reviewing the situation, we may offer a replacement, repair, or refund where appropriate.
4. Non-Returnable Items
Certain products may not be eligible for return, including products that:
- Have been used or damaged after delivery.
- Show signs of misuse, neglect, or unauthorized modification.
- Are returned without required accessories or components.
- Are no longer in a condition suitable for resale due to customer handling.
5. Return Shipping
For returns due to change of mind or personal preference, the customer may be responsible for return shipping costs.
If the return is due to an incorrect, damaged, or defective product, we will review the circumstances and determine the appropriate return shipping arrangement.
Please do not send a product back without contacting us first.
6. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow your bank or payment provider additional processing time for the refund to appear in your account.
Original shipping charges may not be refundable when the return is due to a change of mind or personal preference.
7. Refund Processing
Refunds are normally processed after the returned product has been received and inspected. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
8. Contact Us
If you have any questions about our Refund & Return Policy or would like to request a return or refund, please contact us:
eraybike
Email: hovebike@gmail.com
Phone: +1 773 685 6667
Address: 5415 W School St, Chicago, Illinois 60641, United States
Website: eraybike.shop